← Back to the site · Português
Last updated: November 2026
This is a translation for convenience. If there is any difference, the Portuguese version prevails.
The data controller for the data collected on this website is Baía Calma, Lda (NIF 518804828), which runs the DS SEGUROS agency in Vila Nova de Santo André (Avenida Manuel da Fonseca, 5, 7500-200 Vila Nova de Santo André) as a franchise.
The DS SEGUROS brand belongs to Decisões e Soluções – Intermediários de Crédito, Lda, registered with the Portuguese Insurance and Pension Funds Supervisory Authority (ASF) as an Insurance Agent under no. 409311648/3. The registration can be checked at www.asf.com.pt.
Contact for privacy questions: santoandre@dsseguros.pt.
| Data | Purpose | Legal basis | Retention |
|---|---|---|---|
| Name, phone, email, type of insurance, preferred contact time and method, and message from the quote form | To contact you and prepare a proposal | Pre-contractual steps at your request | Up to 2 years if no contract is signed |
| Chat messages and, to keep them linked to the conversation, a technical record (anonymised IP, device type, browser, operating system and language) | To answer your questions | Your request / our legitimate interest in replying to people who contact us | Up to 12 months |
| Visit statistics: where the visit came from, pages viewed, device type, browser, operating system, language, anonymised IP and clicks on the contact buttons (WhatsApp, phone and email) | To understand how people find the site and improve it | Your consent | Up to 13 months |
| Sign-ins and sign-in attempts on the panel reserved for the agency team: IP, approximate location (city), browser and outcome | To protect the panel against unauthorised access | Legitimate interest in keeping data secure | 30 days |
Required data. On the form, your name and at least one way to contact you (phone or email) are required: without them we cannot reply to your request. If you choose how you prefer to be contacted, that contact detail must be filled in. All other fields are optional.
Security. The connection to the site is always encrypted (HTTPS). The name, phone number, email and messages from the form and the chat are stored encrypted (AES-256) and can only be viewed by the agency team, in a panel protected by a password and a two-step verification code.
We do not make automated decisions or build profiles from your data, and we do not sell it or share it with third parties for advertising.
The database is hosted in the European Union (Western Europe). As Cloudflare, Inc. is a US-based company, some technical data may be processed outside the EU. These transfers are protected by Cloudflare's participation in the EU-US Data Privacy Framework and by standard contractual clauses approved by the European Commission.
We use cookies and browser storage (localStorage and sessionStorage). Necessary ones do not require consent. Statistics and the Google map are only used if you click "Accept" or select them under "Customise".
| Name | Type | What it is for | Duration |
|---|---|---|---|
| ds_consent | Necessary | Stores your choice about cookies and the map | Until you change it |
| ds_chat_id | Necessary (only if you use the chat) | Keeps your chat conversation | Until you clear your browser |
| ds_chat_started | Necessary (only if you use the chat) | Remembers that you started a conversation, so the agency's replies can be shown | Until you clear your browser |
| ds_land | Necessary (session) | Records where the current visit came from, to link it to a request you send through the form | Ends when you close the tab |
| ds_wa_asked | Necessary (session) | Stops us asking about cookies again after you choose "Continue without accepting" before opening WhatsApp | Ends when you close the tab |
| ds_lang | Necessary (only if you change language) | Remembers the language you picked (Portuguese or English) | 1 year |
| ds_sid | Statistics (only with consent) | Groups the pages viewed during the current visit | Ends when you close the tab |
| ds_vid | Statistics (only with consent) | Anonymous identifier used to count visits and where they came from | 6 months |
| Google cookies | Third party (only with consent or if you click "Load map") | Shows the Google Maps map on the contact and about us pages | Set by Google |
Map. If you accepted cookies (the "Map" option), the Google map opens automatically. If not, a "Load map" button appears in its place: the map is only loaded if you click it, and only on that page. From then on, Google may set its own cookies, under Google's Privacy Policy.
WhatsApp. If you haven't accepted statistics yet, we ask whether you want to when you click WhatsApp. You can always continue without accepting: WhatsApp still opens and the click is not recorded. The WhatsApp conversation is then governed by WhatsApp's (Meta) privacy policy.
We do not use advertising cookies.
At any time and free of charge, you can:
To exercise these rights, write to santoandre@dsseguros.pt. We reply within one month at most.
You also have the right to lodge a complaint with the Portuguese data protection authority, the Comissão Nacional de Proteção de Dados (CNPD), at www.cnpd.pt.
This policy covers the data collected on this website. For insurance policies you take out, the Privacy Policy and Treatment Policy of DS Seguros and of the insurers involved also apply (in Portuguese).
We may update this policy. The date of the last update is always shown at the top.